Refunds in cases of Cancellations are mentioned in the Cancellation policy, kindly refer to the same.
The acceptance of the order is subject to the availability of products, delivery areas, and time. The order may or may not be accepted. The order might be canceled after assessing the circumstances and communicated to the customer. In such case amount paid by the customer is fully refunded to Cakesforbirthday wallet or bank account.
Only one attempt for delivery will be made. Please confirm the availability of the recipient before choosing the delivery time. If the recipient is not available at the time of delivery, a second attempt will not be made and the order will be canceled. No refund will be made in such a case.
The refunds are only initiated once the customer confirms over mail that where the refund has to be done - Cakesforbirthday wallet or bank account.
Refund will be credited in Cakesforbirthday Wallet on orders which are processing within 48 hours of the delivery date
Refunds are processed to your payment method within 15 working days.
Address Change requests
Change in the address is permitted free of cost only before 24 hours of delivery.
Within 24 hours period before delivery, if the address is changed we charge Rs 200/-.
Sometimes the address change request can not be accepted, in that case, the order will not be refunded or canceled.
It is the user's responsibility to provide the correct Pincode in the address of delivery. The pin code should map to the correct delivery address. Sometimes address mentioned does not correspond to the pin code of that area.
If the pin code entered in the address section is incorrect then the following cases arise -
The address entered is of Non-Serviceable area, the order stands canceled and NO refund will be initiated - The system checks Pincode for delivery verification and may accept an order when Pincode entered is of serviceable area and address is not.
If our team contacts you regarding the wrong pin in address, and you want to get the delivery done to a new pin code, the charges of the newly added pin code will apply. The order can not be canceled and refunded in case you do not wish to pay for the correct pin code’s charges.
Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchange custom cakes, cake pops, cupcakes and cookies. Once a cake has been picked up by you or a designated party it is considered “Accepted”. All products are the responsibility of the customer once it leaves our shop. Refunds requested due to decorating style, color shade or general decoration design will not be honored. We only give refunds in accordance with the refund policies stated above. We bake one day and decorate the next. If you need to postpone your cake for another date, we require at least 72 hours / 3 Days Notice.
With less notice, we can reschedule your order (depending on availability) however you may incur an extra charge to re-bake the cake/recreate the elements on the cake. If you’d like to change the flavor of your cake, we require 72 hours’ notice.
Cake flavor and texture are subjective. Refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards (Our cakes are tasted daily to ensure the highest possible quality). Quality determination is solely at the discretion of La Concha Bakery.
Our cakes are exceptionally moist. Keep in mind variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
DEPOSITS ARE NON-REFUNDABLE. If you cancel a cake order before we have a chance to deliver it to you, there is NO Refund.
1.If you pre-paid in full or placed a partial deposit, you will NOT get a refund if you cancel your order before we have a chance to deliver it to you. The following 3 scenarios are the only instances when we will provide a full refund:1. If we fail to deliver your cake on the date and time range stated on your contract for your wedding, or event. If we deliver the cake 2 hours late, or less we will NOT provide a refund. Further, if the customer provides the wrong date, time, or address for delivery, we will NOT provide a refund. **We will not be responsible for any additional expenses that you incur as a result of our failure to deliver the cake. Our liability is limited to the contracted value of the cake.**
2. If you come to our store for “pick up” and the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). This refund will be in place of a check (NO CASH or CREDIT refunds will be given) NOTE: If we give you a refund, you CANNOT keep the cake. You only get a refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it or leave it” policy.
3. If we deliver the cake to you and the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). NOTE: If we give you a refund, you CANNOT keep the cake. You only get a refund if you do not “accept” the cake. If you request a refund at the time of delivery, you MUST give us back the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it or leave it” policy. We are not responsible for any expense you may incur for replacing our cake. That’s it. We do not give refunds under any other circumstances. Refunds are given within 7 days